Customer Satisfaction

Every company has a customer service department, but unfortunately, that only addresses part of the problem. Wyred AV believes in customer satisfaction. What is customer satisfaction? To us, it means providing the ultimate experience to the customer, that not only addresses any questions and issues a customer may have, but doing so in a manner that is responsive, professional, personable, and pleasant.  There are no automated phone systems here or robots to talk to, nor will you have to verify your birthdate, social security number, address, phone number, e-mail address, account number, driver’s license number, and bank account number just to speak to real human. If you want a free in-home consultation, want to schedule a service call, have a billing question, or simply want to find out more about our company, during regular business hours, you can always expect to get a hold of a live person. On the off-chance you have to leave a message or send an e-mail, a company representative will respond within 15 minutes. It’s also rare to find a company or business that follows through with what they say. Anyone can talk a big talk, but when it comes to actually keeping their word, it’s a different story. When we make a promise, we know the importance of keeping that promise. No need look out for false advertising, smooth talking salesmen, and unethical business practices here; you won’t find it. Honesty and integrity is more important to us than personal gain and an extra dollar. When you partner with Wyred AV for your home or business electronics needs, from the first handshake, no-nonsense sales process, straight forward business practices, to our uniformed, white-glove installation staff who wear shoe covers on every job, to the personalized training of your completed system, the experience with Wyred AV is not just better – it’s superior. It’s not rocket science; it’s just how we think every company should conduct business. That’s customer satisfaction.