Our relationship with our clients doesn’t end when the job is finished. In fact, it is just beginning. With one of the highest customer retention rates in the industry, Wyred AV focuses on the customer experience before, during and after the sale and installation of every product and system we put together. We understand that just like every fine-tuned machine, there will be an occasional problem, equipment failures, and maintenance that will be necessary during the life of the system, and our company strives to minimize the impact of any downtime with responsive service and competent technicians to get you back up and running as quickly as possible. Our on-call support staff utilize the latest technology with remote diagnostics, remote access and programming, screen sharing, as well as phone and text support to provide quick troubleshooting, resolution, and if necessary a service call. With an average response time of 24-48 hours, as well as emergency appointments available during nights, weekends and holidays, our priority is, and always will be, our valued customers.